Privacy Policy

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at info@rodinfitness.com.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Policy here.

Generally, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their privacy policies concerning the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Here is a list of cookies that we use. We’ve listed them here so that you can choose if you want to opt out of cookies or not.

• _session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc).
• _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.
• _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
• cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.
• _secure_session_id, unique token, sessional.
• storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. 

Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact our Privacy Compliance Officer at info@rodinfitness.com.

For products purchased on rodinfitness.com and delivered within the continental United States, we offer free returns and exchanges within 30 days of delivery using our provided pre-paid label*. At this time, exchanges for products delivered outside the US are unavailable and international customers are responsible for returning them at their own cost.

• We recommend trying the product indoors to maintain its original condition. Unless you're sending the products back because they are faulty, all products, including any extra laces provided, must be returned in their original condition: unworn, unwashed, undamaged, unused, and with all original tags attached.
• All packaging and labeling must also be returned undamaged, along with the product(s).
• Products purchased online must be returned through our website. 

If you receive damaged or defective products or experience a quality issue, click here to contact our Customer Service team for help. 

Please note: Refunds will be issued based on the original form of payment. Please allow up to 10 business days for your return to be processed once it arrives at our facility. You will receive an email once your return has been processed and we have issued your refund.

*We cannot provide prepaid return labels for orders returned from outside of the continental United States. International customers are responsible for all shipping costs to and from our facility.  

How to Return & Exchange

If the above guidelines have been met, please click here to initiate your return or exchange. 

Members:

• Upon submitting your online return or exchange, as a member, you will receive via email a pre-paid return label (which you can print at home). You will also get a return packing slip with instructions to send your return to us.
• We will process the exchanges once we confirm the carrier received the returned items.
• All exchanges are subject to product availability. We reserve the right to provide a refund instead of an exchange in all circumstances.  

Non-members:

Non-members don’t get access to a pre-paid label to return orders. If you are not a member, you must pay the return shipping costs

We recommend you attach your original invoice included in the package, use a tracked service, and keep your return tracking number for reference. Be sure to include the following, either on the shipping label or inside the package:

• Order number 
• First & last name of the customer who placed an order
• Shipping address on the original order reference