Return Policy

30-day, no-questions-asked return policy (paid return postage for all members).

We recommend trying on clothes for fit and comfort with tags on. If you return the clothes worn or washed, we have limited options to keep them out of the landfill. We are committed to sustainability, so please help us make this possible. Thank you!! 

All returns and exchanges are subject to our Return & Exchange Policy.


  • Upon submitting your online return or exchange, as a member, you will receive via email a pre-paid return label (which you can print at home). You will also get a return packing slip with instructions to send your return to us. 
  • We will process the exchanges once we confirm the carrier received the returned items.
  • All exchanges are subject to product availability. We reserve the right to provide a refund instead of an exchange in all circumstances. 


Non-members don’t get access to a pre-paid label to return orders. This means that, if you are not a member, you must pay the return shipping costs.

We recommend you attach your original invoice included in the package, use a tracked service, and keep your return tracking number for reference. Be sure to include the following, either on the shipping label or inside the package:

  • Order number 
  • First & last name of the customer who placed an order
  • Shipping address on the original order reference

Please note

Refunds will be issued based on the original form of payment. Please allow up to 10 business days for your return to be processed once it arrives at our facility. You will receive an email once we process your return and have issued your refund.